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Support Page Redesign

Pella's Support Page was a major pain point for users and also created issues for Customer Service by increasing calls and contact time with customers since they weren't able to easily find support information on their own.

The main goal of this redesign was to improve the organization of the content on the page and to present the helpful links in a more visual and appealing way so that users may easily find what they are looking for and ultimately reduce unnecessary calls to Customer Service.

Before (Current)

Current Support Page.png

After (Future, Homeowner Menu Expanded)

homeowner topics.png

After (Future, Collapsed Menus)

1920 _ Support Center.png

After (Future, Pro Menu Expanded)

pro topics.png
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